We'll be back soon!

Sorry for the inconvenience while we perform important maintenance to our help desk system. If you need, you can always contact us directly or send an email to:

IT Support

help@14west.us

Publishing Services Support

help@pubsvs.com

Note that all email sent to our service desk will be held in a queue to be processed when JIRA is back up and running.

ADDITIONAL INFORMATION

General Questions

Should you have any general questions about Atlassian products and their implementation at 14 West and Agora Companies, you may contact us directly at:

atlassian-support@14west.us

Support Requests

The following cases require that a ticket is placed in JIRA Service Desk:

Permissions changes or escalation
New hires (or existing employees) needing access to different projects, time tracking teams, etc.
Reporting performance problems, bugs or general usability issues in any Atlassian products (JIRA, Confluence, Bitbucket, Bamboo, etc.)
Development requests

You may view a list of the various support portals and request types, here:

https://help.14west.us

It is recommended for now that requests meeting the above listed criteria be submitted as General Requests within the IT support portal:

https://help.14west.us/itst